Reading Time: < 1 minute The airline has come under fire from a disgruntled passenger (Photo: Adobe. Do not use without permission)
Reading Time: < 1 minute

British Airways has been blasted by a customer who ordered a vegan meal – which was served butter and cheese.

The customer, known only as Mark, was flying to London from Phoenix when he was served the meal.


According to Mark, the meal (which was labeled VGML), included a sachet of butter as well as a cheese triangle.

According to the Independent, he shared an image of the meal on Twitter, captioning it: “5 years ago I would have expected it, but you’re *still* serving cheese and butter with VGMLs at a time when veganism has never been so popular and well catered for elsewhere. What happened to quality control and crew awareness?”

The airline responded, apologizing for including the dairy products and thanking the customer for bringing the mistake to their attention. 

‘Being investigated

“We take pride in delivering thousands of special meals daily to our customers across the globe to the highest of standards,” a British Airways spokesperson said in a statement.

“We are extremely sorry that our customer has had a negative experience.

“The reported issue is being investigated with our catering partner and we will take action to ensure this does not occur in the future.”

Maria Chiorando

Maria is a news and features writer for Plant Based News. As a former magazine editor, newspaper reporter, and features writer, her work has been published by The Guardian, The Huffington Post, and various regional newspapers, as well as Vegan Life magazine and Vegan Trade Journal. She has interviewed a huge range of people, from Prime Ministers to authors, activists, pop stars and actors, and enjoys the varied range of topics writing for PBN allows her to tackle. She was previously the editor of Plant Based News for over 3 years.