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A vegan says she is ‘heartbroken’ after KFC sold her a chicken burger instead of its new meatless sandwich.

The fast-food giant launched its Vegan Burger across the UK on January 2.

Nic Kent went to a KFC in Nottinghamshire to try new sandwich – but was given one containing meat and cheese (which Kent has an allergy to) instead. It was served in a vegan burger box.

‘Heartbroken’

“I felt sick. I was heartbroken. It has been a long time since I first became a vegan. I went to brush my teeth after,” Kent told NottinghamshireLive.

“I waited a long time for it so I was hungry and I just wanted to enjoy it. Luckily it was not a big bite. I’ve been vegan for five years so I know damn well that was not any plant-based stuff. I could feel all the skin going down my throat.

“I’m not a militant vegan but I was so grateful that KFC was trying to do something, a place that me and my family could go. I just feel disappointed. KFC do not care about vegans or about animal welfare, it’s just about money.”

‘Really Sorry’

“We’re really sorry for what happened with Nic’s order – we got it wrong on this occasion,” a KFC spokesperson said in a statement.

“We offered a full refund straight away and a replacement Vegan Burger, but we realize it’s super important we don’t slip up – particularly when it comes to allergens.

“We’ve followed up with our teams to remind them of the importance of getting the right order to the right customer – and we’ll keep doing everything we can to prevent this happening again.”

Maria Chiorando

Maria is the editor of Plant Based News. As a former magazine editor, newspaper reporter, and features writer, her work has been published by The Guardian, The Huffington Post, and various regional newspapers, as well as Vegan Life magazine and Vegan Trade Journal. She has interviewed a huge range of people, from Prime Ministers to authors, activists, pop stars and actors, and enjoys the varied range of topics writing for PBN allows her to tackle.